Getting to Know Us

• What types of non-medical support do seniors often need between family visits?

  • Many seniors need more than occasional phone calls or emergency support. Common needs include trusted companionship, transportation assistance, grocery and pharmacy runs, technology help, home observations, scam awareness support, and regular wellness check-ins that help families notice changes early.

• What services are included with Golden Steward?

  • Golden Steward provides non-medical support such as genuine companionship, appointment coordination, family updates, hospital visits, home and vehicle oversight, and transitional support.

  • Golden Steward does not provide personal care (such as bathing or dressing), meal preparation, cleaning, overnight stays, or any medical services. Golden Steward is not a licensed medical provider and does not replace professional healthcare services.

• Will visits be customized to meet my family’s needs?

  • Yes. Every family situation is different, which is why Golden Steward visits are tailored to your parent’s lifestyle, routines, personality, and level of support needed. This is especially helpful for families coordinating care from another city or state who want reliable local support and consistent communication about their aging parent’s well-being. Most visits are a minimum of three hours, though additional time or specialized support can also be arranged.

• Can someone visit my elderly parent if I live in another state?

  • Yes. Many Golden Steward families live outside Florida and need a trusted local presence for an aging parent living alone or in assisted living. We provide structured in-person visits, ongoing communication, and same-day updates so families can stay informed even from a distance.

• How long will each visit last?

  • Private home, nursing home/assisted living, and hospital visits are a minimum of 3 hours. Longer or shorter visits can be arranged depending on your family’s needs. Additional time can be added at your request.

• Do we have to commit to a weekly visit?

  • Weekly visits are recommended so that our stewards can build familiarity, recognize changes quickly, and provide consistent support. If biweekly or monthly visits work best for your family, we can tailor the schedule to fit.

• Will our family members be visited by the same steward?

  • Yes, the same steward will visit your family member to build a strong relationship. If the client’s steward becomes unavailable, we will offer the option of having another steward visit or rescheduling the visit.

• Is each steward back-ground checked?

  • Yes, all our stewards undergo a thorough state background check and Golden Steward is fully licensed and insured. Your family's safety and peace of mind are our top priorities.

• Can my family request a bilingual steward?

  • Si, we have bilingual stewards fluent in English and Spanish to better serve the diverse families of South Florida.

• How will we receive communication and updates after each visit?

  • Yes, we provide The Steward Report — a same-day written summary delivered to your family after every visit. It covers your parent's condition, mood, home environment, any concerns observed, and anything that needs follow-up. It can be shared with siblings, physicians, attorneys, or anyone else your family designates. Summaries are delivered by email and/or text based on your preference, written in plain language for clarity while ensuring HIPAA compliance. Most families tell us The Steward Report is the thing that finally lets them stop worrying between visits.

• How do I schedule a visit for my elderly family member?

  • Contact Golden Steward by phone, text, email, or our website form. After your initial consultation, we’ll create a standing schedule that works for you and allow flexibility for changes.

• What if I need to cancel or reschedule a visit?

  • We kindly ask for at least 24 hours’ written notice if you need to cancel or reschedule. Late cancellations may be subject to a fee, as stated in the Service Agreement.

• Will masks be worn during visits, if requested?

  • Yes, we will accommodate requests to wear masks, gloves or personal protective equipment (PPE). 

• Will transportation be provided?

  • Yes, transportation can be arranged for medical, dental, or beauty appointments. We ensure your loved one arrives safely, waits with them if needed, and returns home with a full update to the family.

• Do you help long-distance families who live out of state?

  • Yes. Many Golden Steward families live outside Florida and need a trusted local presence for an aging parent living alone in South Florida. We provide structured in-person visits, same-day updates, and ongoing communication so families can stay informed even from a distance. Many families contact us when regular phone calls are no longer enough and they want reliable local oversight for their parent’s daily well-being.

• Can Golden Steward be called for a visit if my family member is hospitalized?

  • Yes, we will be there to support you and your family during a scheduled or emergency hospital visit. As part of our services, you can add us as an emergency contact, and we will immediately respond. This may include sitting bedside, communicating with staff, or relaying updates to your family.

• What if I only want Golden Steward’s services during an emergency hospital visit, especially because we live far away?

  • Yes, Golden Steward can act as your family’s on-call emergency contact in South Florida. With a service agreement in place, we can step in immediately to support your loved one in a crisis.

• Can I request additional services from Golden Steward?

  • Yes, we may provide additional services. This may include attending special events with clients, being present during contractor repair/service calls, reporting on the condition of boats or vehicles not located at the home, documenting valuables, etc. Fees or extra visits may apply depending on the request. We partner with you to design a plan that meets your unique needs.

• How is Golden Steward different from a home care agency?

  • Golden Steward is not a staffing agency. We are a founder-operated, licensed concierge service. You work directly with the same person every visit — not a rotating staff member assigned by a dispatcher. Every visit follows a structured format and ends with a same-day written report. We serve a limited number of families so that every client receives our full attention. Families searching for trusted companionship services or non-medical elderly support often choose Golden Steward because of our consistency, structured updates, and personalized visits.

• What areas of South Florida do you serve?

  • Many families contact Golden Steward when they need someone trusted to check on an elderly parent living alone in South Florida while they live out of state. Golden Steward currently serves families throughout Broward County — including Fort Lauderdale, Weston, Parkland, Coral Springs, Plantation, and Aventura — as well as select families in Miami-Dade County and Palm Beach County, including Boca Raton, Coral Gables, and West Palm Beach. If you're unsure whether we serve your area, contact us and we'll let you know.

• My parent lives in an assisted living facility. Can Golden Steward still visit them?

  • Absolutely. We visit seniors wherever they are — private homes, assisted living facilities, nursing homes, and hospitals. Being in a facility doesn't mean your parent has all the personal attention they need. We provide added companionship, family communication, and advocacy that facility staff simply don't have time to provide. Many assisted living residents still need personalized companionship, outside advocacy, and additional family communication beyond what facilities can typically provide.

• Do you provide elderly companion visits in Boca Raton, Fort Lauderdale, Weston, and nearby South Florida communities?

  • Yes. Golden Steward provides concierge elderly visits throughout Broward County, Miami-Dade County, and Palm Beach County, including Boca Raton, Fort Lauderdale, Weston, Parkland, Coral Gables, Aventura, Plantation, and nearby South Florida communities.

• Will you communicate with my parent's doctor, attorney, or care manager?

  • Golden Steward works collaboratively alongside your parent's professional team — including physicians, elder law attorneys, care managers, and fiduciaries. We share visit summaries with whoever the family designates and can coordinate observations with other professionals supporting your parent. We never replace clinical or legal services — we add a trusted local presence that supports everyone involved.

Taking the Next Steps

• What are your rates?

  • Rates are customized based on service type and location. We provide clear, upfront pricing after your consultation so there are no surprises.

• Will I receive a proposal and invoice?

  • Proposals and Service Agreements will be emailed for review and approval. Invoices will be emailed after each visit and due within five (5) days of receipt. We can customize future invoicing to make it more convenient for you and your family. This includes paying weeks or months in advance. 

• What are your payment options?

  • We accept all major credit cards, ACH, and Zelle payments.

• Do you accept insurance, Medicare or Medicaid?

  • Golden Steward services are privately paid and not covered by insurance, Medicare, or Medicaid. This allows us to provide flexible, personalized support that adapts to your family’s unique needs.

• How quickly can services start?

  • Services can typically begin within just a few days after consultation and agreement. In urgent cases, we do our best to begin even sooner.

Ready to take the next step in caring for your loved one?

We’d be honored to support your family. Contact Golden Steward today to schedule a free consultation or call us at 954-324-4489.

Together, we’ll design visits that bring peace of mind and compassionate support.